Last updated: September 2026 This Privacy Policy describes how Relax Motels ("we", "us", or "our") collects, uses, and protects your information when you use our website and services. About Our Service Relax Motels is a referral service. We connect prospective guests and their pets, with preferred accommodation providers across Australia. We do NOT own, operate or manage any of the properties listed on our website. How Our Service Works • We ONLY refer prospective guests to our preferred properties in their chosen destinations • We do NOT take any payments from you. We do NOT process bookings, handle deposits or accept any form of payment for accommodation. • All transactional dealings - including bookings, payments, cancellations, refunds and any disputes - are strictly between you as the prospective guest and the service provider (the property owner or operator) • Relax Motels is NOT a party to any booking transaction and accepts no liability for the conduct, service or performance of any property owner or operator. Information We Collect We may collect the following types of information: • Personal details you provide when registering a property (name, email, phone number, property details) • Search preferences and pet information entered when searching for accommodations • Contact information you provide when enquiring about a property • Guest feedback and reviews you submit (name, email, ratings, room details and comments) • Reports you submit about a review, and your list of blocked reviewers (stored only on your device) • Technical data such as IP address, browser type, and usage data via cookies Guest Reviews and User-Generated Content • Guest feedback is private to the property until the owner approves it for public display • You can report any public review, and block a reviewer, directly from the review itself • Reviews that breach our standards, or are upheld after being reported, may be hidden or removed How We Use Your Information • To list and display pet-friendly properties on our platform • To display guest reviews that the property has approved for public viewing • To investigate and act on reports of inappropriate content • To facilitate contact between guests and property owners • To respond to your enquiries and provide customer support • To improve our website and services • To send important updates about your listing or account (where applicable) Sharing Your Information We do not sell your personal data. We may share information with: • Property owners when you enquire about a listing • Service providers who help us operate our platform (e.g., hosting providers) • Authorities where required by law Data Retention We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time, and you can delete your account directly from the app. Your Rights You have the right to: • Access the personal data we hold about you • Request correction of inaccurate information • Request deletion of your personal data • Opt out of marketing communications Cookies Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features may not function correctly. Contact Us If you have any questions about this Privacy Policy, please contact us through our website. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.